Drink Branders is committed to providing our products defect-free and with an imprint that matches the final artwork as approved during our proof approval process.
If there is a defect in the product or if the artwork prints differently than what was approved, that order will be reprinted and shipped at no additional cost to our customer within 15 days of notification to, and approval by, Drink Branders. However, the following exclusions will apply:
If your product has a manufacturing defect related to materials or workmanship, notify us within 5 business days following receipt of the final product to begin the claim process. Many of our items also have separate warranty from the manufacturer and Drink Branders will honor our suppliers’ warranties and work with our customers to fully refund defective drinkware. Please call us immediately with ANY questions or issues RIGHT AWAY – 877-635-4246
Drink Branders offers free product samples so you can see and try out your product before you order. Once your virtual proof is approved and printed, Drink Branders will only accept returns for defects or errors in the approved artwork or defective products. If any issue could have been avoided by taking advantage of our FREE PRODUCT SAMPLE offer, then it will not be covered.
If you return a product by mail, we recommend that you ship your package with a carrier that can provide tracking and insurance. Drink Branders is not responsible for returns lost in transit.
If a customer returns a product that does not meet the conditions of this Return Policy, the order will be sent back to the customer at their expense.
To Start a Claim Today, Please Call 1-877-635-4246
To return an order by mail, please be sure to include your Order and packing slip and send to:
Drink Branders, LLC
227 Lake Avenue
Traverse City, MI 49684