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Worry Free Guarantee

Hey, guess what? There are real humans behind this ecommerce machine of ours and each one of us happens to care a whole bunch about you, our customer. We are committed to your happiness from first contact through delivery. Our product and order process is backed up 100%. If there happens to be an issue during any part of your experience with us, you can have peace of mind knowing there is a team on this end that will make it right. It"s that simple.

Return and Refund Policy

 

Drink Branders is committed to providing our products defect-free and with an imprint that matches the final artwork as approved during our proof approval process.

If there is a defect in the product or if the artwork prints differently than what was approved, that order will be reprinted and shipped at no additional cost to our customer within 15 days of notification to, and approval by, Drink Branders.  However, the following exclusions will apply:

  1. We cannot guarantee that the exact location of imprint will match exactly to the location as sent in our virtual proof for approval.
  2. We cannot guarantee that the shade of color printed will match the color as viewed on a computer screen or mobile device. We print using a Pantone Matching System therefore the PMS color indicated on our proof for approval is what prints on the final product.
  3. In a situation where the issue does not pertain to the ENTIRE order, but rather a few items, we reserve the right to provide a REFUND or CREDIT as opposed to a reprint as we are not equipped to reprint less than the “Minimum Quantity” on any specific product. 
  4. Our return policy does not cover ordinary wear and tear or damage caused by improper use, (including imprint wear as a result of washing by hand or machine) accident or damage caused during shipping.
  5. Errors and Defects must be reported to us within 5 Business Days following receipt of final product.

If your product has a manufacturing defect related to materials or workmanship, notify us within 5 business days following receipt of the final product to begin the claim process. Many of our items also have separate warranty from the manufacturer and Drink Branders will honor our suppliers’ warranties and work with our customers to fully refund defective drinkware.  Please call us immediately with ANY questions or issues RIGHT AWAY – 877-635-4246

Drink Branders offers free product samples so you can see and try out your product before you order.  Once your virtual proof is approved and printed, Drink Branders will only accept returns for defects or errors in the approved artwork or defective products.  If any issue could have been avoided by taking advantage of our FREE PRODUCT SAMPLE offer, then it will not be covered.

If you return a product by mail, we recommend that you ship your package with a carrier that can provide tracking and insurance.  Drink Branders is not responsible for returns lost in transit.

If a customer returns a product that does not meet the conditions of this Return Policy, the order will be sent back to the customer at their expense.

 

To Start a Claim Today, Please Call 1-877-635-4246

 

To return an order by mail, please be sure to include your Order and packing slip and send to:

Returns Department
Drink Branders, LLC
227 Lake Avenue
Traverse City, MI 49684